EXCHANGE AND REFUND POLICIES:

As of January 1, 2006 we have had to change our Return Policy. Please note our Exchange and Store Credit Policies as outlined below:

Satisfaction Guaranteed or Return for Exchange Policy:

• If you are not delighted with the quality or fit of an item you purchase here at Leather Lollipop, you may exchange it for another size, (IF the size you need is available).
• If we or our suppliers ship you the wrong item or a defective item, we will replace it with the same item if available. You must EMAIL US HEREin order to obtain an EMA# (Exchange Merchandise Authorization #). You must request this EMA# within 3 days of delivery to you VIA EMAIL as shows above. Phone calls are not accepted as we cannot always be in the office to receive calls, so you MUST contact us via email. Even if you are not exchanging your item(s), you still need an EMA#. It works the same as an RMA#. Do NOT return anything to us without the EMA#. We will pay shipping IF the item we shipped is incorrect. For instance, if you order a size LARGE and we ship you a size small, then that is our error. If you order a size LARGE and it does not fit you, that is not our error and you will be responsible for shipping and handling of the exchange item(s) both ways. Please note that some items are considered Special Order items and there may not be any sizes available to exchange for. Some items are one of a kind items and will say in the description there are are NO REFUNDS OR RETURNS ON THIS ITEM. It is up to the customer to read the entire description. When you order from us, you are agreeing to these policies.
• Please note that colors sometimes look different due to photograph lighting and also due to different computer monitors. We try to describe the color, but sometimes the color may be different than you expected. This is not a defect, therefore this is not a reason for a refund.
  
• When you make a purchase from LeatherLollipop.com there is a Checkout Agreement that you will electronically sign. Do not make a purchase if you disagree with this. You can also read the Checkout Agreement,
  
• CANCELLATION OF ORDER: Orders that are canceled are subject to a 12% OR a minimum of $10.00 cancellation fee to cover credit card processing fees and handling fees. Your order can only be CANCELED if the order has not yet been packed up or shipped. If you cancel your order AFTER it has been packaged up and is in the warehouse waiting for the shipper to pick up OR has already been shipped, then it is too late to cancel. Please understand that if the package is in the warehouse already packed up, there are too many packages out there for someone to go through to try to find yours.
  
• NO CREDIT CARD or CHECK or MONEY ORDER REFUNDS are available under any circumstances. We have this policy in effect in order to keep our prices low for ALL our valued customers. Unfortunately we have had a lot of people who have purchased multiple sizes of the same item, then kept the one that fit. This costs us lost revenue in the form of credit card fees, merchant fees, extra shipping costs for heavier packages, restocking fees from our suppliers, etc. Thank you for understanding.
• IF you order the incorrect size and need to replace, please do NOT place the order again as your credit card will be charged again. Just obtain your Exchange Merchandise Authorization number, and send the item(s) to the address we will provide you and then we can send you an exchange item and only charge you for shipping of the second item. IF you do end up doing this, then a 25% restocking fee will be charged to the credit card you used to place the 2nd order.
• WE DO NOT CHARGE YOUR CREDIT CARD, until we determine that your order is in stock. When you checkout and put in your credit card information, the system will check to make sure you have the money available on your credit card to make the purchase. It will "authorize" your card only. This puts a "hold" on the amount of money your order is for. After we determine that your order is in stock, only then do we charge your credit card. During the time that your funds are on "hold" by the bank, we do not have your money, the bank does, therefore there is nothing to refund or credit anyway.
  
• In the RARE EVENT that we do issue you a refund for a returned item, there will be a RESTOCKING FEE of $25.00 or 25% whichever is greater. You will then be credited to your credit card the purchase price MINUS shipping and handling and MINUS the RESTOCKING FEE of $25.00 or 25% whichever is greater. NO EXCEPTIONS.
• Please follow the steps below in order to exchange your item(s):

1. EMAIL US HERE to request an Exchange Merchandise Authorization # (EMA#) Depending on what you have ordered and depending on IF an item you want to exchange for is available or in stock, will depend on whether or not we will issue an EMA#. Some items are one of a kind of special order or on clearance and cannot be exchanged for another size.
2. In the email to us please advise reason for exchange, size or item you wish to exchange for.
3. In the reply email from us, we will give you an EMA# and the correct address to return the item(s) to. Do NOT return anything to us without an EMA# or we will not accept it and it will be returned to you postage due. (This is because we must give you the proper address to send your particular item to. We use many different suppliers and depending on item, you may be returning it directly to the manufacturer rather than to our office.
4. Package up your UNWORN, UNDAMAGED, item(s).Pack neatly so as to avoid wrinkling. Items must be returned with all attached packaging, helmet bags if applicable, extra snaps or buttons if applicable, helmet boxes if applicable, etc. If all packaging is not included with the return there will be an additional fee charged which is 10% of the total amount of the item(s) returned to us without packaging, amount will depend on item and what is missing. We must be able to resell as new and cannot do so if you do not return all packaging and assorted parts that go with the item you ordered. We reserve the right to return the item(s) to you if they are worn, badly wrinkled, or if there is no packaging returned with the item(s). This 10% fee is known as our No Packaging Returned fee.
5. It is the customers responsibility to carefully package, insure, and send the item(s) to us. If you do not get a tracking number or buy insurance for the package, we cannot and will not be held responsible for lost, damaged, stolen, or misplaced exchange orders.
6. In the return address, you must include the EMA# you were given.
7. Inside the box please include a clearly written note with your name, address, and size or item you are exchanging for. Include a check or money order for shipping and handling fee for the exchange item(s). This amount will be disclosed to you when you receive your EMA# via reply email.
8. EMAIL US HERE once you ship your exchange merchandise to us. Include the tracking number and date you shipped it back to us. Please note that once your order is shipped to you, you have three days in which to request your EMA#. Once you have your EMA#, you then have 5 days in which to send it back to us.

STORE CREDIT: If you wish to return your order to us, but do not yet know what you would like to replace it with, we will issue you a STORE CREDIT. The store credit will be the amount of the purchase price MINUS shipping and handling and MINUS a RESTOCKING FEE of $25.00. Your STORE CREDIT will be good for 60 days. You must use the STORE CREDIT within 60 DAYS or you will forfeit the STORE CREDIT. Please remember, NO REFUNDS, we will EXCHANGE merchandise ONLY. There are no exceptions to this rule for returned items. The restocking fee is because our suppliers charge US restocking fees when an item is returned to them rather than exchanged for another size.

Please note that CLEARANCE OR CLOSEOUT SPECIALS are NOT eligible for store credit or exchanges. This policy is clearly stated on each product that is not qualified for exchanges or credits.

We welcome you to purchase from us. We do have a few policies and some important information in regards to international orders, so please read below. If you do not read this page, I cannot be held responsible because you were not aware of the following information. Thank you.

WE DO NOT SHIP TO THE FOLLOWING COUNTRIES:

• ITALY (The Italian Government does not allow import of leather)
  
• NIGERIA
• ETHIOPIA
• INDONESIA

WE REGRET THAT WE CANNOT SHIP TO THE COUNTRIES ABOVE.

SHIPPING TIMES:

Shipment will take approximately 7-10 days from the time your payment CLEARS for INTERNATIONAL orders. This is because most items are shipped directly from the factory and they do not ship outside of the USA or Canada, so I must first have your order shipped to me, then once they arrive here, I'll ship them out to you.

Please remember, that your order will be shipped as soon as humanly possible and due to the above circumstances, it may take a little while.

Please also be aware that although the factory ships us the correct items 99% of the time, once in a blue moon they do make an error, and if that happens, we will have them ship us the correct item ASAP, but that will of course delay shipping your order to you by another few days.

Please do be advised that once we receive your order here, we thoroughly check your order to make sure it is the correct style, size, color, etc. We take every precaution to make sure you get what you ordered from us.

Why is my shipping charge higher than what I see on my package? This is because our suppliers do not ship internationally, so we must first pay for shipping to our offices, then we pay additional shipping to your destination. If you order more than one item, they may be from two or three different manufacturers and therefore we are paying for 2 or 3 shipping charges to our offices, then in turn, shipping all in one box to you.

SHIPPING METHODS:

We will only ship via the US Postal Services Express Mail International outside of the USA and Canada. For USA and CANADA, items are shipped factory direct and in MOST cases will be shipped via UPS or Fedex as the factories ONLY ship via UPS or Fedex. This is because we have had many packages come up missing when shipping via the less expensive methods such as Economy Parcel Post or Airmail Parcel Post. With economy or airmail, we get NO tracking numbers. Therefore if your package gets delayed or never shows up there is no way for us or you to track it. With Express Mail International (EMS) (3-5 days), we do get a tracking number and in my experience have not yet had any packages come up missing.

Thank you for understanding.

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CUSTOMS DUTIES & TAXES:

Some countries MAY charge a Customs or Duties Tax for items you are purchasing from a country other than your own. For instance, in Canada, I've had customers report that they were not charged anything when they recieved their order from the USA and I've had other customers report that they owe a Duties Tax. We have no way of knowing how much or even IF your countries government will impose a Duties or Import Tax on the items you order from outside of your own country. It is not our responsibility and we do not receive any of this money. This money goes to YOUR government. If you are unsure of the Duties or Import Taxes in your particular country please contact your appropriate government agency for further information.

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