ATTENTION INTERNATIONAL CUSTOMERS!

Our international customers are very important to us here at Leather Lollipop.  We have customers from all over the world.  Just a few of our international customers reside in, including but not limited to the United Kingdom, New Zealand, Australia, Japan, Singapore, France, Germany, Sweden, Switzerland, Mexico, Canada, Ireland, The Netherlands, Greenland, Italy, Spain, Norway, and Portugal.

We value you here and we know that there are many online shops in the United States that do not process orders for customers in other countries.  Leather Lollipop is a world wide leather shop.  We have many friends all over the world that started off as visitors to our website.  We would like to thank our many international customers for visiting Leather Lollipop and for helping our business to grow.  Thank you.

We will do our very best to get your order to you in a timely manner, however, we of course have no control over the US Post Office nor any other shipper or courier.  We cannot accept returns due to delays through no fault of our own.  We will do our best and ship out your order to you via the US Post Office which is less expensive, but also takes longer.  Please be aware that once the order leaves the USA, our Post Office in the USA has no control over what happens when it gets to your country.  Most of the time the delays have been due to being held up either by Customs in your country or by the Courier who holds the international shipments in your country.  Even though technically, some areas and states, such as Hawaii, Alaska, Puerto Rico, Guam, etc. are still not guaranteed to always arrive in a timely manner when shipped via the US Post Office.  You will save money by using the US Post Office for your international shipments, however, we cannot make guarantees of the fastest arrival.  If you need the time frame guaranteed you will need to pay for shipping of much higher rates via UPS. 

SHIPPING OPTIONS:

• UPS, UNITED PARCEL SERVICE - Most expensive but most reliable, you get a tracking number and firm date of arrival in your country.
• USPS, US POSTAL SERVICE - There are several options available here:
• USPS - GLOBAL EXPRESS MAIL, normally 5 business days to reach you and you get a tracking number. Less expensive than UPS.
• USPS - AIRMAIL PARCEL POST, normally 10 business days, but no tracking number provided.
• USPS - ECONOMY SURFACE PARCEL POST - 10 weeks, the least expensive shipping, however, there is no tracking number provided by the US Postal Service.

Please understand that once we ship your order, the package is out of our hands. If you choose to pay for the least expensive shipping options and your order is delayed, damaged, or lost, there is nothing we can do as we have already paid for your merchandise and shipping of your merchandise. It rarely happens that your order will be lost, most often it is delayed by your Customs agency. If you choose a shipping option without a tracking number, we are unable to help you by providing a tracking number as there is  none with the less expensive shipping methods. We regret that any packages may be lost. Most of the time orders are received in a timely fashion, but once in a great while, an order can become lost or "misplaced".

International Customer Policy:  If you are paying with a credit card, your credit card MUST be verified through the Address Verification System, MUST be shipped to the same address as the billing address that your bank has on file.  We must first verify that you are the owner of the credit card used via your bank or credit card institution BEFORE we can ship out your order.  Most of the time, this only takes a matter of a few hours or a day or two, but sometimes, there could be a much longer delay, depending on your banks policies.  See below for a summary of International Customer Policies:

• No credit card refunds will be issued unless we are out of stock and you do not want to exchange or substitute the item. 
• When placing an order on this website you are agreeing to our International Customer Policies.
• We will do everything in our power to get your order to you in a timely manner, but if we cannot get your credit card verified through your bank or through the AVS (Address Verification System), you will have to list your current address and information with your bank before we will ship out your order.
• We cannot be held responsible for your order once it is out of the USA.  If you have requested that we send your order via the US Post Office rather than a shipper such as UPS or DHL or FEDEX, once it leaves the USA, the US Post Office loses control over your package.  This means that Leather Lollipop cannot be held responsible for lost or misdirected or delayed orders.
• In most circumstances your order will be shipped out the next business day AFTER your credit card AVS matches.
• If we cannot verify the AVS on your credit card whether the banks fault or whether you may have moved, etc and the bank does not have the current information, we will ship out your order once enough time has passed to make sure the credit card transaction does not come back as a fraudulent transaction, (in other words, we must make sure that once the owner of the credit card receives their statement(s), they do not advise the bank their credit card was used fraudulently).
• We have many international customers and we appreciate every one of them, but due to the high rate of credit card fraud, we have to abide by this policy. This protects us and our customers.

International customers are very welcome to shop here, to email us, to call us, and to order from us.  If you have questions, please feel free to ask us, we want you to be comfortable with ordering from us. 

If you are placing an order and feel that the shipping rate is too high when you go to "checkout", please use the form above and we will see if we can get your order shipped out to you less expensively via the US Post Office.  Our shipping rates are based on United Parcel Service rates and their rates are sometimes quite higher than the US Post Office rates.  Complete the form above if you are an international customer and we will quote you a shipping rate very shortly.