EXCHANGE AND REFUND POLICIES:

As of January 1, 2006 we have had to change our Return Policy. Please note our Exchange and Store Credit Policies as outlined below:

Satisfaction Guaranteed or Return for Exchange Policy:

• If you are not delighted with the quality or fit of an item you purchase here at Leather Lollipop, you may exchange it for another item(s) or for another size. You will be able to choose from a wide range of items that are made by the same manufacturer of the item you want to exchange.
• If we or our suppliers ship you the wrong item or a size you did not order or a defective item, we will replace it with the same item if available. You must EMAIL US HERE in order to obtain an EMA# (Exchange Merchandise Authorization #). You must request this EMA# within 3 days of delivery to you.  We will pay shipping IF the item we shipped is incorrect. For instance, if you order a size LARGE and we ship you a size small, then that is our error. If you order a size LARGE and it does not fit you, that is not our error and you will be responsible for shipping and handling of the exchange item(s) both ways.
• NO CREDIT CARD or PAYPAL or CHECK REFUNDS are available. We have this policy in effect in order to keep our prices low for ALL our valued customers. Unfortunately we have had a lot of people who have purchased multiple sizes of the same item, then kept the one that fit. This costs us lost revenue in the form of credit card fees, merchant fees, extra shipping costs for heavier packages, restocking fees from our suppliers, etc. Thank you for understanding.
• IF you order the incorrect size and need to replace, please do NOT place the order again as your credit card will be charged again. Just obtain your Exchange Merchandise Authorization number, and send the item(s) to the address we will provide you and then we can send you an exchange item and only charge you for shipping of the second item. IF you do end up doing this, then a 25% restocking fee will be charged to the credit card you used to place the 2nd order.
• EXCHANGE OR STORE CREDIT FOR RETURNED ITEMS ONLY: There will be NO CREDIT CARD REFUNDS at any time for any reason (except if the item is on backorder for more than 45 days). If you need to exchange the item for another size or style from the same manufacturer, you may do so within 3 days of delivery of said item(s) to you.
• Please follow the steps below in order to exchange your item(s):

1. EMAIL US HERE to request an Exchange Merchandise Authorization # (EMA#)
2. In the email to us please advise reason for exchange, size or item you wish to exchange for.
3. In the reply email from us, we will give you an EMA# and the correct address to return the item(s) to. Do NOT return anything to us without an EMA# or we will not accept it and it will be returned to you postage due. (This is because we must give you the proper address to send your particular item to. We use many different suppliers and depending on item, you may be returning it directly to the manufacturer rather than to our office.
4. Package up your UNWORN, UNDAMAGED, item(s). Pack neatly so as to avoid wrinkling. Items must be returned with all attached packaging, helmet bags if applicable, extra snaps or buttons if applicable, helmet boxes if applicable, etc. If all packaging is not included with the return there will be an additional fee charged which is 10% of the total amount of the item(s) returned to us without packaging, amount will depend on item and what is missing. We must be able to resell as new and cannot do so if you do not return all packaging and assorted parts that go with the item you ordered. We reserve the right to return the item(s) to you if they are worn, badly wrinkled, or if there is no packaging returned with the item(s). This 10% fee is known as our No Packaging Returned fee.
5. It is the customers responsibility to carefully package, insure, and send the item(s) to us. If you do not get a tracking number or buy insurance for the package, we cannot and will not be held responsible for lost, damaged, stolen, or misplaced exchange orders.
6. In the return address, you must include the EMA# you were given.
7. Inside the box please include a clearly written note with your name, address, and size or item you are exchanging for. Include a check or money order for shipping and handling fee for the exchange item(s). This amount will be disclosed to you when you receive your EMA# via reply email.
8. EMAIL US HERE once you ship your exchange merchandise to us. Include the tracking number and date you shipped it back to us. Please note that once your order is shipped to you, you have three days in which to request your EMA#. Once you have your EMA#, you then have 5 days in which to send it back to us.

STORE CREDIT:

If you wish to return your order to us, but do not yet know what you would like to replace it with, we will issue you a STORE CREDIT. The store credit will be the amount of the purchase price MINUS shipping and handling we paid our supplier to ship the first item to you. Your STORE CREDIT will be good for 60 days. You must use the STORE CREDIT within 60 DAYS or you will forfeit the STORE CREDIT. Please remember, NO REFUNDS, we will EXCHANGE merchandise ONLY. There are no exceptions to this rule for returned items.

Please note that CLEARANCE OR CLOSEOUT SPECIALS are NOT eligible for store credit or exchanges. This policy is clearly stated on each product that is not qualified for exchanges or credits.

Lastly, please realize we appreciate each and every one of our customers. We must however enforce the above policies in order to keep our costs down and be able to pass those savings along to each and every one of our very valued customers.

WHEN YOU PLACE YOUR ORDER, YOU ARE AGREEING TO THE ABOVE POLICIES AND REALIZE THERE ARE NO CREDIT CARD REFUNDS ISSUED.